Do you accept insurance?

No; Green Couch Psychiatry, LLC is not contracted with any insurance companies. However, I do utilize standard billing codes for most services. If your insurance plan offers “out-of-network” benefits, I can provide you with a “superbill” which you may then submit to your insurance company for reimbursement. Reimbursement rates are determined by the insurance company and may be less than the amount billed.

Payment is accepted by credit card or Venmo. Checks or cash are accepted during in-office appointments.

Are you available for in-person appointments?

Yes! I’m available for in-person appointments at my Northampton, MA office. The office is on the second floor without elevator access. If navigating stairs poses a challenge, I will gladly arrange a first-floor meeting space with advance notice. There is wheelchair-accessible ramp available on the right side of the building. I also offer appointments online using a secure video-conferencing system. Due to licensure laws, patients must be in Massachusetts at the time of their appointments.

How do I become a patient?

Schedule a free, online, Introductory Chat. To browse appointment availability, click here and select, “I’m a new client.” Then select the “online” option and choose “Introductory Chat.” Once I approve your request, you’ll receive an appointment confirmation with a link to login to your telehealth appointment. You’ll also receive links to access consent forms and general policies. Please review these policies prior to our Chat. If you don’t receive the links, please check your email’s “Junk” or “Spam” folders, then let me know!

If you were referred for a KAP Chat, it’s a similar process- just be sure to complete your intake forms & billing info before we meet!

I do not typically work with individuals who are experiencing moderate-to-severe challenges related to their current use of drugs or alcohol, or who are engaging in highly restrictive eating patterns (that were not medical advised). I don’t offer any forensic (or court-related) services. I welcome conversations about your needs and our “fit” during the chat!

What are your hours?

I’m primarily available on Mondays, Wednesdays and Fridays from 9am to 5pm (or so). Secure messages can be sent through the HIPAA-compliant patient portal at any time but will usually be responded to Monday thru Friday, during standard business hours. The messaging portal is intended for brief communications, patients may be directed to schedule an appointment for further assessment or discussion of treatment changes.

How do I get my prescription refilled?

FOR ROUTINE REFILLS, please CONTACT YOUR PHARMACY online or by phone and follow the prompts to initiate a refill request. (It helps to have your medication bottle/prescription number on hand.) Once the pharmacy has contacted me (usually through an automated process), I may need up to 72 hours to process your refill. Medication requests might not be seen or approved on weekends, holidays or after hours so, please plan accordingly.

If you need an update on your prescription status, PLEASE SPEAK WITH A HUMAN at your pharmacy. Your medication may be out of stock or delayed for reasons unknown to me/your provider. If prior authorization (a “P.A.”) is required and appropriate, I will respond to the request in a timely manner. I must receive a prior authorization request from your pharmacy in order to complete it. We must have accurate insurance and personal identification information on hand to be able to complete it. Between the insurance company, pharmacy and prescriber, prior authorizations may take take up to 2 weeks to process. While I will take reasonable steps to ensure your medications are accessible, neither your psychiatric provider nor Green Couch Psychiatry, LLC is ultimately responsible for your insurance company’s decisions. Paying out-of-pocket or through pharmacy discount programs may be an option if coverage is denied.

The process for CONTROLLED SUBSTANCE REFILLS will be discussed during appointments on a case-by-case basis. Generally, you will have needed to be seen within the past 3 months to receive a refill. Similarly, it is expected that you have a follow-up appointment already scheduled when requesting a refill.